Dell Hiring Horizon Lab Application Support Advisor
posted by LG Simms , on ,
Dell is currently looking for a McKesson Lab Application (Horizon Lab) Support Analyst to join our leveraged team. The opportunity would allow you to work remotely from your home, but you must be able to travel 5-10%, as needed for training and client visits.
- Provide technical and Operational Process guidance to a subject matter expert
- Manage operational and service Level agreement compliance with subject matter experts
- Provide clinical application support to clinical end users located in multiple hospitals across the United States
- Diagnose and troubleshoot McKesson Lab Application issues
- Provide technical guidance in activities associated with the identification, prioritization, and resolution of reported clinical application problems by telephone
- Operates as a liaison between technical personnel and the appropriate end-user department
- Work directly with other McKesson Lab Application subject matter experts to resolve end users issues
- Provides business systems and applications analysis in support of the development of Includes evaluation, analysis, documentation of requirements, and translation into proper system requirement specifications
- Classifies problems as system, training, or process and recommends corrections
- Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements
- 8+ years of relevant experience or equivalent combination of education and work experience / Undergraduate degree and 4-6 years relevant experience
- 5+ years of Healthcare IT experience
- 5+ years' experience in project implementation and/or support
- Strong IT, clinical, provider technical Implementation/Support experience
- Must have McKesson Lab Application Experience
- Experience building and supporting Patient Care applications.
- Strong Knowledge of McKesson Lab Application build tools
- Strong Project management skills
- Strong Microsoft Office skills
- Strong technical skills
View original posting for the Horizon Lab Application Support Advisor. Dell is also currently hiring for several remote positions and you can view those listings at their website.