Work From Home as a Seasonal Customer Service & Sales for 1-800-Flowers

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1-800-Flowers is hiring for Seasonal Customer Service and Sales for the upcoming holidays. Consultants hired for the season will be supporting one of the following brands: 1-800 Flowers, The Popcorn Factory, Cheryl's Cookies, Fannie May Chocolates, or Harry and David.

Consultants will be trained as full-time for one week and then continue to work as part time from their home. Before and during Christmas, all consultants will be moved to full-time to accommodate during the busy holiday. Consultants will also be paid during training.

*This position is only available in the United States (48 contiguous).*

Responsibilities:
  • Provide customers with exceptional service by following very specific policies and procedures
  • Assist customers in selecting products and gifts as well as offering add-ons and upselling
  • Process orders using the internal computer tools and applications
  • Verify and validate all information provided by the customer prior to order submission
  • Communicate effectively with customers and act as an advocate on the customers behalf to uphold the company’s Product Guarantee Policy
  • Accurately document all actions taken when working within a customer account
  • Process order cancellations and adjustments in a timely and accurate manner
  • Professionally respond to incoming and outgoing messages on behalf of 1800Flowers.com
  • Consistently achieve key performance indicators (KPI) and performance standards as defined by management
  • Adhere to coaching and development opportunities provided by managers
  • Participate in ongoing coaching and training sessions to ensure your success in the position
Qualifications:
  • Successful candidates will meet the following:
  • Own a PC with a reliable high-speed internet connection
  • Ability to type 20-25 words per minute
  • Prior contact center experience (strongly preferred)
  • Previous work at home experience (preferred)
  • Must be 18 years of age or older and have a High School diploma or GED
  • Strong written and verbal communication skills; fundamental math skills
  • Strong knowledge and understanding of the sales process
  • Motivation and dependability
  • Available to work extended shifts during peak holiday weeks
Application Process

To apply for this position, you must fill out an online form through CloudSource.

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