AppleCare At-Home Advisor (Oklahoma City)

You know Apple is passionate about creating the world's most innovative products. We are just as passionate about assisting the people who use them. So as an At-Home Advisor (AHA) for the AppleCare Program, when customers call in with questions, you won't just provide answers--you'll provide an experience. You'll focus on the small details and be able to impress, engage, and inspire. And, you will do all this from the comfort of your home.

A position you'll love:
• Helping to delight each and every one of our customers
• Realizing that troubleshooting can be rewarding and fun
• Exercising multitasking skills as you manage multiple systems and applications
• Giving people yet another positive Apple experience
• Saving a bundle on gas by working from home

A candidate we'll love:
• You have some customer service experience, or just like to help people
• You have a quiet workspace with a desk, a chair, and a door
• You have, or are willing to get, a dedicated analog phone line
• You have, or are willing to get, internet service meeting minimum system requirements
• You don't need a manager or co-workers around to get motivated
• You can navigate a computer running Windows and/or Mac and are able to fix problems that arise
• You have a passion to learn and develop continually
• You are good at solving problems and helping others find answers

The ideal opportunity to use what you know:
A job in AppleCare is an opportunity for you to use your knowledge, your experience and your passion. With your technical know-how, you will continually provide meaningful service to enrich our customer experience.

Desired Qualifications:
•Previous experience in high tech customer service
•Flexibility to work varied shift on a 7-day schedule (including nights and weekends)
•Analyze and resolve a wide variety of complex technical customer issues
•Aptitude for technical ability
•Proven trouble-shooting expertise
•Exceptional written and verbal communication
•Leadership capability in an area of technical specialties
•Superior time management and prioritization skills
•Mac and Mac OS experience strongly preferred

Workspace Requirements: (if not currently present, will acquire)
• A private workspace in your house, where ambient noise can be minimized during work hours.
• A workspace with a desk and ergonomic chair, that allows proper installation of your technical equipment
• An analog phone line that can be dedicated to contact center calls (monthly allowance provided by Apple)
• Internet service meeting minimum system requirements (monthly allowance provided by Apple)

For additional information or to apply for this position, please Click Here.

• Location: Oklahoma City
• Compensation: TBD
• Telecommuting is ok.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.

http://oklahomacity.craigslist.org/tch/2654899140.html