Asurion Technical Customer Service At Home Jobs

If you are the type of person that loves to help other people with technical issues with their computers or other technology, working with Asurion would be a great work at home job for you. As an Asurion Technical Customer Service Associate, you will be using your advanced technical knowledge to assist customers with their frustrations of their equipment issues and providing solutions so that the customer can get up and running again. Asurion is looking for those that can provide world-class customer service and is able to build trust with customers.

Little Background Information

Asurion has been around since 1994, currently running 49 offices worldwide with about 15,000 employees to help serve its 280 million consumers. The company is based in Nashville, Tennessee providing device protection and support services.

Is customer service the only work at home position at Asurion?

Currently, yes. The Technical Customer Service position is for inbound customer service so customer will be calling in for your assistant with anything from technology to insurance claims that Asurion provides for them. As a customer service associate, you will be on an employee basis with the company and you will receive benefits.

What is the pay and benefits?

As an Asurion employee, you will be paid on an hourly basis at the starting amount of $9 an hour. However, the pay can be increased to $12 an hour as you progress and you are even able to receive overtime, bonuses, shift differentials and other incentives. There is also six weeks of paid training. The benefits that will be available to you include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K Plan
• Life Insurance
• Employee Assistance

Scheduling

You will be working by a set schedule and evenings, weekends and holidays are required. Similar to working within a call center, you will be giving short breaks and a lunch period. When you are hired, you will be able to discuss the exact scheduling.

What are the requirements to work for Asurion?

• High school diploma or GED
• Pass background check and drug screening as well as subsequent background check on annual basis
• 1+ years of customer service experience
• Flexibility to work all shifts as required
• Strong verbal and communication skills

Are there any technical requirements?

Since you will be working from your own computer and home office, you will need equipment that is up-to-date. Some of the technical requirements that you will need include:

• Computer with the following requirements: Windows Vista or greater, 1 GHz Processor or greater, minimum 3 GB RAM, Internet Explorer, Virus Protection Software, Minimum 1 GB of available hard drive space
• High Speed DSL or Cable Modem Internet Service (Speed should be at least 6.0 MB/s download and 786 KB/s upload)
• Basic Residential Telephone Service - Analog or Digital (VOIP is not permitted)
• Corded headset with a noise-cancelling microphone

How to apply

You are able to start the application process by applying through Asurion's career page. Job opportunities will be listed by state. You can search by location, category or job group.

Are you currently working or have you worked with Asurion from home? If so, what are your thoughts and experience with the company?