15 Service and Support Representatives

Title:  15 Service and Support Representatives

Location:  Fredericksburg, VA

Job Type:  Contract

Compensation:  $12.00 to $12.00 per Hour

Description:  Service and Support Representatives are needed for a client in Fredericksburg, VA. The start date is 07/18/2011 with an end date of 04/18/2012. These are possible contract-to-hire opportunities! A background check is required; BUT a credit check is not required! Hours of Business: 7:00am-8:00pm EST (each candidate should be able to flex between these hours of business). If selected; you must be able and willing to work December through mid February. You will be providing outstanding service to our client's customers. You will be directly assisting customers handle a mission-critical task by ensuring the customer's 'Online Payroll' experience, particularly at the time of set-up, is easy, accurate, and complete. Specifically, you will be responsible for assisting customers providing product support and general payroll support, primarily by telephone; at times through email, Web inquiries, or text chat. This includes but is not limited to: Answering customer inquiries about the status of their electronic service enrollments Assisting customers with site navigation, what our client supports, and an account set-up review Fulfilling service requests such as account reactivation and billing is expected Providing technical support for our client's Web-based payroll solution including PDF issues and browser configuration is expected Capturing summary of customer support provided in a ticket tracking database Accessing and utilizing available resources to support the customer Ensuring customers are delighted and have a good experience of their 'Online Payroll' Sharing feedback to improve the customer experience

Requirements:  Service and Support Representative Qualifications: Two or more years of experience in a call center environment are required Must be self-motivated, self-directed, and enjoy being of service Must be extremely detail-oriented and put a high value on accuracy, organization and completeness of work Must be Internet savvy and familiar with personal computer technology Is comfortable supporting a Web-based service / product Must possess outstanding written and verbal communication skills Must be able to efficiently and effectively deliver succinct, direct assistance to prospects and customers on a wide range of topics via chat, telephone, or email Understand customer needs, identify root causes of problems, and develop and implement creative and pragmatic solutions Is responsive and empathetic to customer needs Is coachable and receptive to feedback from management and peers Thrives in a fast-paced, high volume environment Can keep pace in an improvement-oriented, ongoing-learning work environment Demonstrate the ability to manage multiple tasks at once Adapt easily and quickly to change; change in product and direct management reporting Has 2 or more years of experience in high touch customer related field or in a call center environment Pluses: QuickBooks knowledge and experience Payroll knowledge and experience Accounting background or exposure LivePerson (Chat) experience Visit link to apply for position.